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Channel: Customer Experience
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5 Tried-and-Tested Methods To Collect User Feedback With Surveys

Those days are over when companies used website surveys to react to negative feedback from unhappy customers. If you want to stand out as a brand in an increasingly competitive business, you need to go...

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New Features in Illuminate: Impact Analysis, Enhanced Filters, Updated...

Since we launched Illuminate back in May, our team has been working around the clock to develop even more features to help optimization teams better organize experiments, report performance and...

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Built to Wow: An Introduction to Launching Personalization At Your Company

The promise of personalization is enticing: a complete 1-to-1 experience for every customer, driven by every detail and data point about that person: who they are, their interests, needs and history....

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What are your website visitors doing?

Chances are that you’re tracking your website visitors en masse. You’re probably tracking acquisition sites, tallying up conversions and working to optimize your pages for the best success. But with...

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Neuroarchitecture and UX: The Importance of Design Psychology

Most web designers, software engineers, and mobile application developers would agree that the best design is always informed by how the human brain works. Using psychology to inform your UX design can...

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What the Heck is Marketing UX?

When people think about UX design, they often associate it with product UX which is about making the product easy, effective, and efficient for customers. If you’re a UX practitioner, you would know...

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Making Good UX Decisions – A Startup Cheat Sheet for the Perfect CX

Today, the industry is swiftly driving from being business-centric to customer-centric. With this revolutionary wave, customer experience (CX) emerges as one of the most important aspects that...

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4 Ways Virtual Reality Can Optimize eCommerce Business Conversions

When someone mentions “virtual reality”, the first thing that comes to mind is gaming conventions and people furiously swinging a joystick in the air wearing space goggles. But, virtual reality (VR) is...

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What are your website visitors doing?

Chances are that you’re tracking your website visitors en masse. You’re probably tracking acquisition sites, tallying up conversions and working to optimize your pages for the best success. But with...

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Increase customer engagement by creating emotional marketing experiences

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5 Ways to Use Visitor Behavior Analytics to Increase Your Conversions

Conversions are one of the topmost pain points for most businesses today. Why? Because they’re highly unpredictable and yet are the most critical aspect affecting every business’s growth. The...

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Built to Wow: An Introduction to Launching Personalization At Your Company

The promise of personalization is enticing: a complete 1-to-1 experience for every customer, driven by every detail and data point about that person: who they are, their interests, needs and history....

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How to Design Your “Unsubscribe” Page to Hold Subscribers Anyway

As a responsible brand, you insert the “unsubscribe” links or buttons to emails. But let’s face it: When subscribers want to leave you, it hurts. They are moving on to a relationship with other...

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Who’s Hiring in December?

Here are our picks: Sr. Director – Customer Experience Leader – Equifax is looking for a Senior Director in St. Louis, Missouri, to lead the Customer Experience Team in “intuitive design workflows and...

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New Features in Illuminate: Impact Analysis, Enhanced Filters, Updated...

Since we launched Illuminate back in May, our team has been working around the clock to develop even more features to help optimization teams better organize experiments, report performance and...

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Create a “Content Playground” that’s Fun for Buyers (and Lucrative for You)

I recently faced a familiar scenario: My team wanted to buy a new SaaS tool, so my boss asked me how much budget to request. I had no idea about pricing, so I Googled around and asked for pricing tiers...

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The Role of Machine Learning in Optimizing eCommerce Experiences

This article is a synopsis of the tenth session from VWO’s Masters of Conversion webinar series featuring Selim Soytemiz, Director Online Sales at Trend Micro ANZ, and Vipul Bansal from VWO.  It’s an...

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8 Steps to Achieve Personalized Ecommerce for Better Sales

Customers have come to expect personalization when they’re shopping online. They’re starting to see this as a standard service and appreciate receiving special, tailored offers.  Ecommerce...

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An Introduction to the PACET Framework

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Built to Wow: An Introduction to Launching Personalization At Your Company

The promise of personalization is enticing: a complete 1-to-1 experience for every customer, driven by every detail and data point about that person: who they are, their interests, needs and history....

View Article
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